Privacy Policy

Game: Candy Loop Factory

Provider: NAJOX B.V.

Effective Date: August 17, 2026

Last Updated: August 17, 2026

Version: 1.1

This Privacy Policy explains how NAJOX B.V. ("Company", "we", "us", or "our") collects, uses, stores, shares, and protects information when you use Candy Loop Factory (the "Game").

By downloading, accessing, or using the Game, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller responsible for processing personal information is:

NAJOX B.V.
Mandelaplein 1
1314CG Almere
Netherlands

Email: [email protected]

2. Information We Collect

Depending on how you use the Game, we may collect the following information:

2.1 Information Collected Automatically

  • device model and operating system version;
  • language settings and country information;
  • IP address;
  • advertising identifiers, including IDFA where permitted by Apple's App Tracking Transparency framework;
  • device identifiers, including IDFV, App Set ID, installation identifiers, or equivalent identifiers;
  • game progress and gameplay statistics;
  • session duration and retention metrics;
  • app launches, taps, clicks, gameplay events, level progress, and other product interaction data;
  • crash reports and diagnostics data;
  • performance data, such as launch time, stability, hang rate, and technical performance metrics;
  • interaction with advertisements, including ad impressions, clicks, and rewarded ad events;
  • advertising attribution data, such as campaign source, install attribution, and ad performance measurement data;
  • purchase status, subscription status, transaction identifiers, and refund status;
  • push notification token, if notifications are enabled;
  • approximate location derived from IP address.

2.2 Information You Provide

  • messages sent to customer support;
  • feedback, bug reports, or survey responses;
  • information voluntarily provided through communication with us.

2.3 Information Received from Third Parties

We may receive information from app marketplaces, analytics providers, advertising partners, attribution providers, crash reporting services, and push notification services.

3. How We Use Information

We use collected information to:

  • provide, operate, and maintain the Game;
  • save game progress and gameplay state;
  • enable purchases and subscriptions;
  • deliver premium features;
  • display advertisements;
  • measure advertising performance and install attribution;
  • detect, prevent, and reduce advertising fraud and abuse;
  • measure gameplay performance, retention, and engagement;
  • analyze user behavior and improve the Game;
  • identify bugs, crashes, and technical issues;
  • improve app stability, performance, and scalability;
  • send push notifications, if enabled by the user;
  • respond to support requests;
  • comply with legal obligations.

5. Advertising, Analytics, Attribution, Firebase, AppsFlyer, AdMob and ATT

The Game may use third-party advertising, analytics, attribution, crash reporting, diagnostics, and push notification services.

These providers may collect information such as:

  • advertising identifiers, including IDFA where permitted;
  • device identifiers, including IDFV, App Set ID, installation identifiers, or equivalent identifiers;
  • device information;
  • IP address and approximate location derived from IP address;
  • app usage data;
  • gameplay events and product interaction data;
  • advertising impressions, clicks, rewarded ad events, and ad performance data;
  • install attribution and campaign performance data;
  • diagnostic, crash, and performance information;
  • push notification tokens, if notifications are enabled.

5.1 Google Firebase

We may use Google Firebase services in the Game.

  • Firebase Analytics is used to understand gameplay behavior, app usage, engagement, retention, and feature performance so that we can improve the Game.
  • Firebase Crashlytics is used to detect crashes, errors, stability issues, and technical problems in order to improve app reliability.
  • Firebase Cloud Messaging is used to deliver push notifications if you grant notification permission.

5.2 Google AdMob

We may use Google AdMob to display advertisements in the Game, including interstitial ads, rewarded ads, and other ad formats.

Google AdMob may process device identifiers, advertising identifiers, ad interaction data, ad impression data, and technical information to display ads, measure ad performance, limit fraudulent activity, and improve advertising relevance where permitted by applicable law and user consent.

5.3 AppsFlyer

We may use AppsFlyer for mobile attribution, campaign performance measurement, analytics, and fraud prevention.

AppsFlyer may process device identifiers, advertising identifiers where permitted, install attribution data, campaign source data, app events, purchase events, and technical information to help us understand which advertising campaigns lead to installs, purchases, subscriptions, and other in-game events.

5.4 App Tracking Transparency and IDFA

On Apple devices, we may request your permission through Apple's App Tracking Transparency (ATT) framework before accessing the Identifier for Advertisers (IDFA) or using data for tracking purposes as defined by Apple.

If you grant permission, the IDFA may be used by us and our advertising and attribution partners, including Google AdMob and AppsFlyer, to measure advertising performance, attribute app installs, detect or prevent advertising fraud, and deliver personalized advertising where applicable.

If you decline permission, we will not access the IDFA for tracking purposes. You can change your tracking permission at any time in your device settings.

You may also limit personalized advertising through your device settings.

Third-party providers may include:

  • Google AdMob;
  • Google Firebase Analytics;
  • Firebase Crashlytics;
  • Firebase Cloud Messaging;
  • AppsFlyer;
  • Apple App Store services;
  • Google Play services.

6. In-App Purchases

The Game offers optional in-app purchases and subscriptions.

Payments are processed by Apple App Store, Google Play, or other authorized app marketplaces.

We do not collect or store your full payment card information. We may receive limited information related to transactions, such as:

  • purchase confirmation;
  • subscription status;
  • transaction identifiers;
  • refund status.

Purchase history data may be used to provide purchased content, activate premium features, restore purchases, verify subscription status, process refunds, prevent fraud, and analyze revenue and product performance.

7. Push Notifications

With your permission, we may send push notifications related to:

  • daily rewards;
  • game events;
  • special offers;
  • game updates;
  • subscription information;
  • reminders related to gameplay progress or available rewards.

Push notifications are sent only after you grant permission. To deliver push notifications, we may process a push notification token and related technical information through Firebase Cloud Messaging or platform notification services.

You may disable notifications at any time through your device settings.

8. Information Sharing

We do not sell your personal information.

We may share information with:

  • analytics providers, including Google Firebase Analytics;
  • advertising partners, including Google AdMob;
  • attribution providers, including AppsFlyer;
  • crash reporting and diagnostics providers, including Firebase Crashlytics;
  • push notification providers, including Firebase Cloud Messaging;
  • cloud hosting providers;
  • customer support providers;
  • payment processors and app marketplaces;
  • legal authorities when required by law.

Third-party partners may process information according to their own privacy policies and applicable legal requirements.

9. Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

Some data may be retained by our third-party service providers according to their own retention periods, legal obligations, and platform requirements.

10. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Game is not directed to children under the age of 13 or the minimum age required by applicable local laws.

We do not knowingly collect personal information from children without appropriate parental consent.

If you believe that a child has provided personal information, please contact us.

12. Your Privacy Rights

Depending on your location, you may have the right to:

  • access your personal information;
  • correct inaccurate information;
  • request deletion of your information;
  • restrict processing;
  • object to processing;
  • withdraw consent;
  • request data portability;
  • lodge a complaint with a supervisory authority.

You may also manage certain privacy choices directly through your device settings, including push notification permission, advertising personalization settings, and App Tracking Transparency permission on Apple devices.

13. Data Deletion Requests

To request deletion of your personal information, please contact us at:

[email protected]

Please include sufficient information to help us identify your account or device, such as:

  • device identifier;
  • player ID, if available;
  • purchase receipt number, if applicable;
  • contact email address.

We may retain certain information where required by law or necessary for fraud prevention, dispute resolution, security, or compliance purposes.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence.

Where required by law, we implement appropriate safeguards for international data transfers.

15. Changes to this Policy

We may update this Privacy Policy from time to time.

Material changes may be communicated through the Game, our website, or the applicable app marketplace listing.

Continued use of the Game after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Information

NAJOX B.V.
Mandelaplein 1
1314CG Almere
Netherlands

Email: [email protected]
Game: Candy Loop Factory